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Shipping & Return Policy
At Plamderm, we are committed to delivering your skincare and derma essentials in a safe and timely manner. Please read our shipping and return policy carefully before placing your order.
Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is dispatched, you will receive a confirmation email with tracking details.
Shipping Areas
We currently ship across India
Delivery Time Estimates
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Metro Cities: 3–5 business days
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Other Locations: 5–7 business days
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Remote Areas: May take longer depending on courier service availability
Shipping Charges
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Free shipping on orders above ₹[Insert amount].
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A flat rate or weight-based shipping charge will apply to orders below that value, calculated at checkout.
Delays
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Delays may occur due to high demand, weather conditions, or courier issues.
We appreciate your patience and understanding in such cases.
Return & Refund Policy
We strive to ensure that our products reach you in perfect condition. However, if there’s an issue, we’re here to help.
Eligible Returns
You can request a return or replacement if:
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You received a wrong, damaged, or expired product
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The product is unopened, unused, and in its original packaging
Non-Returnable Items
Due to hygiene and safety concerns, we do not accept returns on:
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Opened or used skincare products
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Consumables like creams, serums, masks, etc.
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Custom or discounted kits
Return Window
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Return requests must be raised within 3 days of delivery.
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Please email us at [info@plamderm.com] with your order ID, photos, and a brief description of the issue.
Refunds
- Once your return is approved and the item is received, your refund will be processed within 5–7 business days.
- Refunds will be credited to your original method of payment.
Replacements
- In eligible cases, we may send you a free replacement instead of a refund, depending on product availability.